FAQs

Here you can find our frequently asked questions. If you can’t find an answer to your question, please feel free to contact us.

General Questions

Who owns JMS?
JMS is a non-profit venture that was started by the Uganda Catholic Medical Bureau and the Uganda Protestant Medical Bureau. JMS has a Memorandum of Understanding with the Uganda Muslim Medical Bureau and the Uganda Protestant Medical Bureau. These are classified as accredited facilities.
Who can be a JMS customer?
All Mission based, Private Not for Profit and Private Hospitals, Health Centres, Non-Governmental Organisations, Schools, Pharmacies, Clinic among many others.
How can I get items outside the JMS stock range?
JMS has a special order team that caters for procuring emergency and non-stock items. The team sources for the rare hard to find medical supplies ordered by customers.
What JMS make last mile deliveries?
Yes JMS carries out last mile delivery depending on the worth and timing of the order. We advise consolidation of orders based on dioceses, districts and regions. Donor supplies are delivered in each zone door to door bi-monthly guided by a published delivery schedule.
Does JMS operate outside Uganda?
JMS extended its operations in East Africa and has delivered consignments to customers in Democratic Republic of Congo, Southern Sudan, Somalia, Kenya, Tanzania, Burundi, Central African Republic (CAR)
How can I work at JMS?
JMS publishes its vacancies in the mainstream media, website and social media channels. Its employs diverse professionals, graduate trainees and interns.

Pricing Questions

How do I make payments to JMS?

Invoices may be settled by bank draft, cash, cheque written out in the names of Joint Medical Store and using Mobile Money mode of payment with JointMed as the Merchant code.

Joint Medical Store Account Details can be obtained from this LINK

Upcountry customers are encouraged to make deposits directly to the above bank accounts and send a scanned copy of the bank slip to the JMS accounts department.

International Clients (outside Uganda) can be made directly to any of the above accounts or to our Dollar or Euro account at
Barclays Bank USD-0344025592; EURO 0344216770
Standard Chartered USD -8702912418800; EURO -9302012418800

Any other questions regarding payments, invoicing, account balances contact accounts@jms.co.ug

What is the JMS minimum purchase permitted?
JMS is a wholesale pharmaceutical store, what is the minimum purchase permitted?
What is JMS’ credit policy?
JMS offers a 90 day credit policy scheme for accredited facilities. To qualify, facilities need to have active accounts with JMS.
Is the selling price at JMS Outlets harmonized?
Yes, the JMS selling price is harmonised at all JMS outlets including the Head office, Mbarara Branch and distribution outlets in Fort Portal, Masaka, Arua and Jinja.

Can't Find Answer? Ask Us

If you have any questions please contact us we will answer your questions via email as quickly as possible.

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